ActiveWorlds 6.2 build 1428 and later supports guided system information report generation.

Two report files are of interest:

aworld.log
aworldSysInfo.nfo

aworld.log contains the application log, and aworldSysInfo.nfo Microsoft's system information generated by the MSInfo tool. Both files can be found at the location of your AW installation after successfully running the report generation. Neither of these two files contains personal information.

The feature is accessible via Menu:Help, and/or by pressing Shift+AltGr+R (or Shift+Ctrl+Alt+R) from the login dialog or from within the running app.

Further, the ActiveWorlds installation folder will be opened with the two files selected, eventually to attach the files to a support request when asked for.